Transfer, Withdrawal & Refund Policy
TRANSFER POLICY
COURSE TRANSFER POLICY:
Transfer Policy
- Course Transfer refers to a student request for a transfer to another course within DPS INTERNATIONAL SCHOOL.
- Transfers will have to be approved by the Academic Board based on the academic demands of the new Course, the students’ prevailing performance levels and suitability and residual months available after transfer.
- Transfer between courses shall be approved and effected within first two months of the new course commencement date.
- Transfer to another School (in or outside the country) is not allowed as the school has only one operational campus in Singapore. (Transfer of Course within the school is allowed)
Transfer Procedure
- Students (or parents) seeking transfer shall make a written application for consideration by the school, stating the reasons for transfer.
- The Academic Department including the relevant subject teachers shall evaluate the request based on the academic performance of the student, emotional and social suitability to the student.
- DPSIS will provide pre-course counselling for the intended course.
- The Principals/Head of Schools shall approve any transfer.
- The transfer decision shall be communicated to the student/parent.
- All transfer requests will be responded to within 7 working days from receipt of written transfer request.
- On acceptance by the parent/student, a revised contract shall be executed with the student along with the applicable fees for the new course.
Change of Course will allow students to transfer from one course to another within DPSIS in the following circumstance:
Students who have already registered with CISCE course (vice versa) are eligible to change to CAIE. Students who meet the necessary criteria may request transfer between the courses i.e., Indian Certificate of Secondary Education (ICSE) and Cambridge.
In the event of a change of course as mentioned above, a new Student Contract shall be executed between DPSIS and the Student to reflect the change of course and old student contract should be terminated.
Students are allowed to change the course within the same academic year (e.g. from Grade 2 to Grade 3) based on teacher/Principal recommendations or parent request.
WITHDRAWAL POLICY
The parents may note withdrawal form required to be submitted to the Admin department executive and NOT to the class teacher or any other employee of the school.
- Duly filled withdrawal form to be submitted to School in person by parent / legal guardian. No other mode of intimation i.e. letter, verbal intimation i.e. email or verbal intimation or any other type of document, will be considered a valid withdrawal notice.
- Notice period for withdrawal is one month (It is intimated that this one-month period of notice required to be at least one month prior to the commencement of ensuing term.
- The student’s testimonials i.e. Transfer Certificate, Progress report card, recommendation letter or any other withdrawal related document will only be issued subject to:-a) That the student has obtained clearance in writing from the class teacher, librarian, concerned Headmistress, PE, Laboratories, uniform shop, and canteen. A prescribed format will be issued to the student prior to the last day of attendance of the student in the school.
b) That the student has obtained clearance from the Accounts department. Any outstanding due, including unpaid fee will be cleared by at least 7 working days of submitting the withdrawal notice.
- The withdrawal will be processed within 7 working days from the date of form submission. The documents can be collected with prior appointment from Monday to Friday between 4:00pm to 4:45pm.
- Once a student is registered with the school for any course, he/she will be deemed to be registered with the school until:a) Student formally withdraws as per laid down procedure as amply specified in the school Almanac which is issued to each student every year.
b) In the eventuality of a Student being not allowed to continue his/her studies due to unsatisfactory performance/disciplinary reasons by the school, the registration of such cases will be deemed to be cancelled.
REFUND POLICY
Refund Policy (reference to Standard PEI-Student Contract Version 4.0)
Refund is given under the following conditions.
- Refund for Withdrawal Due to Non-Delivery of Course: ( 3.1 of PEI -Student Contract)
The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
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It does not commence the provision of the Course on the Course Commencement Date;
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It terminates the Course before the Course Commencement Date;
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It cannot complete the provision of the Course by the Course Completion Date;
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It terminates the Course before the Course Completion Date;
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It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the contract within any stipulated timeline set by CPE.
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Refund for Withdrawal Due to Other Reasons: ( 3.2 of PEI -Student Contract)If the Student withdraws from the Course for any reason other than those stated in Clause 3.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Contract.
% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received: [25%] more than [30] days before the Course Commencement Date [10%] before, but not more than [15] days before the Course Commencement Date [5%] after, but not more than [7] days after the Course Commencement Date [0%] more than [7] days after the Course Commencement Date -
Refund During Cooling-Off Period: ( 3.8 of PEI -Student Contract)Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.
